What shipping options are available?
All orders will be shipped by USPS Priority Mail. Tracking will be provided once order has shipped.
Is there a pick up option?
Shipping may be waived in favor of picking up your order. The pick up address will be in Cypress, CA and will be in a public location. Address will be communicated upon completion of project. Pick up time/day must be agreed upon at least 2 business days in advance, by email.
Pick up days: Mondays, Wednesdays, Fridays
Pick up hours: 12-1pm, 5-6pm
A 15 minute grace period will be provided for pick up. If 15 minutes past the pick up time have passed with no communication, the pick up window will close.
Failure to arrange pickup within 7 business days of the original pickup date will result in forfeiture of pickup and no refunds will be issued.
What is the return policy?
By making a purchase from us, you agree to abide by this return policy. At stitchandstuffs, we strive to provide you with high-quality products and services. However, due to our small operations and limited capabilities, we have a restricted return policy.
We do not accept returns or exchanges for any product.
We do not accept returns due to damages from shipping. We take great care in packaging and inspecting our products before shipping them to you. However, in the rare event that you receive a damaged item during shipping, we will do our best to assist you. Please contact hello@stitchandstuffs.com to report an issue.
Custom-made items non-returnable and non refundable. stitchandstuffs creates custom works with great attention to detail, tailored to specific requirements, and, as such, cannot accept returns or refunds on these items. Custom order pricing must be agreed upon and a deposit of 50% of the total price is required. Deposits on custom works are non refundable.
Sale items are also final and cannot be returned or refunded. Sale items are noted at a discount in the shop.
What about shipping losses or damages?
Customers have 7 days from the date of delivery to inform us of damaged items. We kindly ask that you inspect your order upon receipt and contact us immediately at hello@stitchandstuffs.com if:
The item is defective or damaged.
You received the wrong item.
Please provide clear photographs of the damaged or incorrect item and the packaging it arrived in, as this will help us evaluate the issue.
Once the order leaves our premises and is in the possession of the shipping carrier, damages, losses, or delays that occur during the shipping process, are outside of stitchandstuff’s control. We recommend contacting the carrier directly if you experience any issues with shipping, such as delays, damage, or loss.
In the rare event that you received the wrong item, contact us and we will assist you.
How can we contact you?
If you have an issue with your order, please contact us as soon as possible at hello@stitchandstuffs.com or use our contact form here. We are here to assist you as best as we can.
Please understand that our return policy is designed to accommodate our small operations and maintain our commitment to providing you with quality products. We appreciate your understanding and support.
A Note on Handmade Works
At stitchandstuffs, we strive to provide top notch artistry while advocating for livable wages. If you choose to purchase from stitchandstuffs, you are receiving a completely unique, handmade product you can’t find anywhere else.
stitchandstuffs is not a factory, it is a small one-woman business. Each product is lovingly crafted by a single pair of hands. Variations are possible, but they are a part of our charm, and they remind you that your item is truly one of a kind.
stitchandstuffs is immensely grateful for your support.